**Administrative Assistant – Customer Service Division at arenaflex**

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**Join the arenaflex Team: Where Innovation Meets Excellence**

Are you a highly motivated and detail-oriented individual looking to take your career to the next level? Do you have a passion for delivering exceptional customer service and administrative support? If so, we invite you to join the arenaflex team as an Administrative Assistant in our Customer Service Division.

**About arenaflex**

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arenaflex is a leading innovator in the industry, dedicated to creating high-quality solutions that enhance lives and delight those we serve. Our collaborative and respectful work environment is the perfect place to dream, do, and grow with like-minded individuals who share our passion for excellence. As one of the world’s most admired brands, arenaflex is committed to leading the future of mobility through innovative and sustainable solutions.

**Customer Service Field Administrator – NY Region**

We are seeking a highly motivated and organized Customer Service Field Administrator to join our New York Region team. As a key member of our Customer Service Operations department, you will play a vital role in providing administrative support and exceptional customer service to dealership personnel and Toyota owners who contact our regional office.

**Key Responsibilities:**

* Utilize problem-solving skills to manage business priorities and prepare monthly parts and service performance and ranking reports from different data sources.
* Organize, compile, and disseminate Parts and Service incentive tracking and ranking data to Area and dealership personnel.
* Work closely with TMNA Warranty department to process dealership left-off appeals, service history updates, and other inquiries.
* Collaborate with District Service and Parts Managers in the communication, gathering of documents, submission, and finalization of all dealership warranty labor rate increase requests.
* Handle administrative tasks for Customer Services Operations department meetings, including attending local meetings, preparing meeting recap notes, assisting with event planning, catering, and conference room scheduling.
* Assist in facilitating inquiries and requests from dealership Program Coordinators related to training and certification.
* Manage dealership correspondence, including preparing and sending monthly Customer Service letters and emails and archiving files for the department.
* Complete budget-related activities, such as budget tracking, monitoring, and reconciling expenses, and processing technical and misc. billing to parts statements.
* Support team members in the office when projects and initiatives require additional resources.

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**What You Bring:**

* Associate’s degree or higher or equivalent professional work experience
* Strong MS Outlook, Excel, Word, and PowerPoint skills
* Excellent organizational skills
* Strong ability to multi-task on a variety of projects
* Strong knowledge of supporting departments, organization with operations policies and procedures
* Added bonus if you have experience with catering or coordinating meetings/luncheons

**Nice to Have:**

* Automotive experience at either the corporate or regional level
* Tableau Experience

**Compensation and Benefits:**

The annual base salary range for this position is $55,900.00 – $90,900.00. Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan.

**Belonging at arenaflex:**

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. arenaflex is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do, and grow without questioning that they belong.

**Applicant Information:**

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

If you have any questions, need assistance with your application, or require any special accommodations, please send an email to [email protected].

**Ready to Join the arenaflex Team?**

Apply now and take the first step towards an exciting career with arenaflex!